Frequently asked questions

Shipping is determined by IV factors. I) 3-7 business days standard orders. II)15-30 business days custom orders. III) 3-10 business days large orders over 10 items. IV) International shipping 3-10 business days for standard orders. Pricing is contingent on the location products are to be shipped.

Returns are not allowed unless there is a discrepancy with your order. All orders must be returned unaltered within 7 days to guarantee a return of payment, store credit or replacement of items. Items that were purchased during a sale are not eligible for return. Please refer to our policy terms and conditions for guidelines. Should any issues occur with your order contact: info@metaxbeauty.com (mailto:info@metaxbeauty.com?subject=Return Orders)immediately.

Exchanges are not allowed under any circumstance. Please be sure that all items listed in your cart are accurate prior to purchase. An invoice will be included with your shipped items. Should any issues occur with your order contact metabeautycustomercare@gmail.com (mailto:metabeautycustomercare@gmail.com?subject=Exchange inquiry)immediately.

All Metabeauty LLC, products are high quality luxury extensions. We provide both 100% raw unprocessed extensions and 100% cuticle aligned virgin human hair extensions.